Member Price Guarantee Policy
Before submitting a Member Price Guarantee claim, you must be a fully paid and active Member, you must have booked a reservation on ROI Travel Club that displays the Member Price Guarantee checkmark, paid for the reservation in full and received a valid confirmation number. The sections on the website included in the Member Price Guarantee are vacations (i.e. Accommodations, Cruises, Vacation Packages, and Worldwide Tours) and vacation add-ons (i.e. Car Rentals, Activities, and Golf). Eligible claims must be submitted within 24 hours from the time the original fully paid reservation is made and meet all the Terms and Conditions defined below, must be in US Dollars, must be an identical comparison to what was purchased and must be publicly viewable (i.e., the general public must be able to view the rate on a website) available and bookable (i.e., the rate is currently available and can be reserved online) via the Internet.
The lower rate on the other public website must be for (i) Accommodations: the same hotel, same room type, same number of guests, same dates, (ii) Car Rentals: same car rental company, same car class, same fare type, same dates and rental duration, same pick up and drop off locations, (iii) Cruises: same cruise line, same dates and cruise duration, same ship, same deck, same cabin type, same departure and arrival port, same itinerary, (iv) Vacation Packages: the same hotel, same room type, same number of guests, same dates, same theme park tickets, premiums and/or gift inclusions, (v) Activities: same excursion or activity, same date(s), same duration, same expiration (if applicable), same departure time (if applicable), same location(s) (departure and arrival if applicable), same itinerary or points of interest (if applicable), same inclusions (such as transportation, meals, beverages, passes, tickets, credits/vouchers, etc.), (vi) Worldwide Tours: same dates, same duration, same itinerary, same number of travelers, same trip/travel options (such as accommodations, transportation, excursions, meals, airfare, transfers, insurance etc.), same points of interest, same arrival and departure locations, (vii) Golf: the same course, same tee time, same number of players, same inclusions (such as carts, meals, beverages, club rentals, etc.). Unless included in the reservation made on the Website, packaged items or add-ons are excluded in rate comparisons such as: on-site or on-board credits, coupons and discounts, government taxes and surcharges, recovery charges, insurance fees, resort fees, fuel charges, activities or similar. The final price includes the retail value of any reward credits issued back to the Member upon completion of the reservation or reward credits issued to the Member at the time of purchase which will be deemed to reduce the total cost paid by the Member.
The Member Price Guarantee program does not apply to rates or offers that are (i) available only to members, users or guests of other clubs/organizations/loyalty programs, (ii), negotiated rates, (iii) corporate rates, (iv) convention/group rates, (v) wholesale rates, (vi) government rates, (vii) rates that require coupon/certificate redemption, (viii) rates that are part of a travel package, deal, or bundle which includes more than hotel accommodations, such as parking, meals, entertainment, etc., (ix) rates offered without the specific hotel and location being disclosed until the consumer completes the booking process, (x) rates that can only be redeemed by calling and speaking to an operator or agent, or (xi) any other special or promotional offers or discounts.
Reservations excluded from the Member Price Guarantee include Non-Refundable reservations (except for Weekly Stays and Bonus Weeks) and reservations made or purchased with Reward Credits in full or in part. Members who make a claim under the Member Price Guarantee will forfeit any promotions or discounts which may have been included in the reservation or offered at the time the reservation was made, such as triple reward credits with your booking, cash back upon completion of your reservation, or similar.
We must be able to verify, to our satisfaction, that your claim has been submitted properly and meets all Terms and Conditions of our Member Price Guarantee program. Once verification is complete, we will confirm your claim of the pricing difference by email within 3-5 business days of receiving your submission. If the claim is found to be valid, we’ll credit 110% of the difference to your membership.
Credit will be issued in the form of Reward Credits within fourteen (14) business days following completion of your vacation (i.e. Accommodations, Cruises, Vacation Packages, and Worldwide Tours) and/or vacation add-on (i.e. Car Rentals, Activities, and Golf). Any cancellation or modification will void the approved claim and no Reward Credits shall be issued. My Travel Savings shall not be held liable to credit for claims that have been submitted due to rates that were displayed in error because of us, any vendor or any printing, typographical, administrative or technological mistake.
Offer void where prohibited by law. Claims will be evaluated under the Terms and Conditions in effect at the time the claims are made. However, we reserve the right to modify, alter, suspend, or terminate our Member Price Guarantee program at any time without prior notice at our sole discretion. We reserve the right in our sole discretion to disqualify the claim of any Member found to be tampering with the Member Price Guarantee claim process or program, or to be acting in violation of these Terms and Conditions or to be acting in a fraudulent, disruptive, or deceptive manner. Any claim that is determined to be incomplete, inaccurate, or is otherwise ineligible as described in these Terms and Conditions will not be honored and will be disqualified and denied automatically. In the event of any dispute regarding or arising from our Member Price Guarantee, the decisions of ROI Travel Club shall be final and binding on all parties.